Frequently asked questions
What types of products does Lenora X offer?

Lenora X specializes in a curated selection of exquisite jewelry and stylish accessories. Our collection includes standout pieces such as the Diamond-Encrusted Love Awn Star Necklace and the Lenora Small Square Shoulder Crossbody Bag, designed to elevate any outfit with elegance and sophistication.
How can I contact Lenora X for support?

You can reach our support team via email at support@lenorax.com. We are available to assist you with any inquiries or concerns regarding your orders or our products.
What is the return policy for items purchased from Lenora X?

Lenora X has a 7-day return policy. You have 7 days after receiving your item to request a return, provided the item is in its original condition, unworn, and in its original packaging. To initiate a return, please contact us at support@lenorax.com.
Are there any items that cannot be returned?

Yes, certain types of items are non-returnable, including perishable goods, custom products, personal care goods, hazardous materials, and sale items. If you have questions about a specific item, please contact us for clarification.
How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Can I exchange an item I purchased?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product promptly.
What should I do if my item arrives damaged or incorrect?

If you receive a defective, damaged, or incorrect item, please inspect your order immediately and contact us at support@lenorax.com. We will evaluate the issue and work to resolve it efficiently.
Is there a cooling-off period for returns in the European Union?

Yes, if your merchandise is shipped into the European Union, you have a 14-day cooling-off period during which you can cancel or return your order for any reason. The item must be in its original condition, unworn, and in its original packaging.